I’d appreciate any help in getting this working again or if you know whether this is a problem with the latest Dropbox update. I have deleted and then reinstalled the Files app but that didn’t rectify the problem. I’ve been on a chat with Apple Support and everything is set up correctly for the Files app and they were of the view that the problem was with Dropbox.

I haven’t updated my app and have the same Dropbox account on my iPad and I can still open Dropbox files through the Files app. This problem has only recently occurred and it seems it is since his iPad automatically updated the Dropbox app on 6 April. Nothing happens when you click the ‘try again’ link. The folder contents could not be displayed because of an unknown error. When he clicks onto the Dropbox tab, he now gets the error message ‘Content Unavailable. When he clicks on the Apple ‘Files’ app, he gets a list of ‘locations’ which are iCloud Drive, Dropbox, ‘On my iPad’, Adobe Document Cloud, and Recently Deleted.

Goodnotes google drive sync